TECHNOLOGY ORIENTED EMPLOYEE AND CUSTOMER
Experiences and habits developed to the company professionals while using the present technology to communicate, search and process information, affects to their perspectives and customs how to operate in the networked information society, both in their personal lives and in the business.
These perspectives and customs reflects to their needs to communicate and use information currently and appropriately in the company mobile business operations.
MOBILE DEVICE: UBIQUITOUS INFORMATION WINDOW
Role of a mobile device is turning more to a window of information, empowering employee and allowing them to be connected to the relevant information stream of any appropriate knowledge-network. While in many case, simultaneously, the work itself is transforming less location based.
Mobile devices allow access and ability to operate the information flow. Mobility provides a multi-channel communication tool in to the point of business, as well as keeps the company business information accumulation up-to-date, on the company database.
PROCESSES RUN ON INFORMATION FLOW
Company processes run on information flow. Weather from a customer or a company perspective, the role of a quality, cost effective company service and collaboration processes is prominent. These processes form the base for sustainable differentiation for a company, qualitative and cost effective operations run by mobility empowered professionals, creates the competitive edge.
Performance of the process has a strong correlation to the quality of the information-flow of the process. The mobility can empower the information-flow.
BUSINESS DRIVEN - POLICY STEERED MOBILITY
Mobility performance will be determined by the utilized device, content and the business context with the required mobile procedures and skills. Future-proof, information security observing company mobility should align with the requirements of the business.
Ultimately the business driven mobility culture is always a result of elaborate planning. The plans are formed in the mobile information strategy and implemented by the stated policies and best practices, this creating a seedbed to foster productive and secure mobility culture.
To ensure the mobile employee future performance, the company approach must be constituted.